Targets

Here is a summary of our targets for corporate responsibility for 2009-2010:

Members

We will achieve member satisfaction ratings at or above 90%
We will maintain member retention ratings at or above 95% after the first 12 months of membership
Continue to implement technology for the benefit of members
We will conduct a member valuation study through CANNEX annually
We will increase our presence in regional areas
We will introduce a set of responsible lending principles to further formalise our existing approach and make our policy accessible to our members
We will enhance the process and reporting around complaints.

Continue to foster effective relationships with our community partners
Continue to support the professional development of teachers through support of teacher conferences
Deliver the Teachers Environment Fund, funding at least 6 projects per year, and Future Teacher Scholarships, at least 4 per year, for the benefit of the education community
Maintain our minimum commitment of 3% of net profit after tax on corporate responsibility initiatives
Engage in a financial literacy program
We will investigate implementing a Reconciliation Action Plan.

Maintain employee satisfaction at or above 85%
Maintain employee engagement at or above 80%
Be recognised as an Employer of Choice including receiving the Employer of Choice for Women citation
Maintain turnover at least 5% below the industry average
Have at least 10% of employees undertaking tertiary study
Have at least 90% of employees attending a training course, conference or information session
We will continue to develop policy & procedures that reflect best practice in employee relations
Increase opportunities for work/life balance
Meet KPIs in Occupational Health & Safety, for example at least 90% employee satisfaction with OH&S programs.

Maintain the green energy component of our energy supply, and embed this provision in all our offices
Introduce new technology and processes to reduce paper wastage and improve efficiency, as well as continue to educate staff on paper reduction
Reduce energy consumption by 5% per full-time equivalent (FTE) employees. For all IT equipment replaced, an item with greater efficiency will be purchased
Maintain the offset of the car travel done by our mobile lenders and Business Development Officers. For every new car purchased for our fleet it must achieve at least a 3 star rating in the Green Vehicle Guide
Reduce our waste to landfill by at 40% on 07-08 statistics. Continue to promote recycling to our employees.